![]() ![]() It’s because of the Dell Wireless 1601 WiFi/BT driver that’s preinstalled for whatever reason, the Bluetooth portion of it is incompatible with Windows 8.1. You’ll notice that while Airplane Mode is on, the system reboots/shuts down just fine. I first stumbled across the solution while troubleshooting when I decided to disable the wireless adapters (Wi-Fi and Bluetooth) using the hardware wireless switch on the side of the computer before shutting down. ![]() The solution, as it turns out, is pretty simple.Īs usual, it’s a driver which is to blame for the problem. In my case, I encountered the problem while setting up around 10 Dell Latitude E7240 (LatitSeries) notebook computers for my clients. ![]() There is no evidence present in the Event Log or anywhere else to indicate what might be to blame, and nothing on the internet that I could find references the issue. ![]() This behavior occurs following the installation of the free Windows 8.1 update. I’ve recently encountered a pretty new issue involving some Dell laptops where the system will simply hang at a black screen, completely blank, when a shutdown or restart is initiated. ![]()
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